Privacy Policy

• This Privacy Policy applies when you use Instag.ai websites, SaaS platform, APIs, plug-ins, integration modules, AI Agent features, CDP services, and related products.
• This Policy does not apply to third-party websites or services, even if they are linked from or integrated with the Services.

Depending on how you use the Services, we may collect:

• Account and business contact information, such as name, company name, job title, email address, and contact details.
• Service usage information, such as login records, activity logs, IP address, browser information, device data, and diagnostics.
• Customer integration data imported or connected by customers, including member lists, customer behavior data, transaction data, campaign data, and marketing data.
• Advertising and marketing platform data accessed through authorized APIs, including ad account information, campaign performance, delivery settings, and audience data within the authorized scope.
• Cookies and similar technologies used to improve user experience, maintain security, and analyze traffic.

We use information to:

• provide, operate, secure, and maintain the Services, including CDP, AI Agent, automation, reporting, and integration features.
• improve product experience, develop new features, troubleshoot issues, and provide technical support.
• contact you regarding service notices, account updates, support, security, and relevant product information.
• comply with legal obligations, regulatory requests, and enforceable governmental requirements.
• access authorized advertising or social account data through APIs, such as Facebook Ads, Instagram, LINE, YouTube, or similar platforms, only for advertising operations, automation tasks, analytics, and performance reporting requested by you.
• use customer data only for tasks and analysis within the customer account. Customer data is not used to train Instag.ai proprietary models or third-party AI foundation models.

• We may share information with trusted service providers only as necessary to provide the Services, such as cloud infrastructure providers, payment processors, technical support vendors, operations providers, analytics providers, or marketing service partners.
• Service providers may use information only for the instructed service purpose and may not use it for unrelated purposes.
• We may disclose information when required by law, court order, governmental authority, or to protect the rights, safety, and security of Instag.ai, our users, or others.
• We do not sell customer integration data or authorized third-party platform data, and we do not use personal data for unrelated commercial purposes beyond the lawful or authorized scope.

• When you use features involving YouTube, Facebook, Instagram, Threads, LINE, Facebook Ads, Google services, or similar platforms, you agree to follow the applicable third-party terms of service, developer policies, and privacy policies.
• You may revoke Instag.ai access through the relevant platform account settings, such as Meta, Google, or LINE authorization settings.
• Instag.ai accesses and processes authorized data only as necessary for the requested service purpose and does not use or share it beyond the authorized scope.
• For Google API data, Instag.ai complies with the Google API Services User Data Policy, including Limited Use requirements.

• We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, to provide the Services, to comply with legal obligations, or to resolve disputes.
• Raw behavioral logs may be retained for a shorter period to protect privacy and security. Processed audience labels or analytics data may be retained longer when needed for the Services, but not beyond the necessary period.
• Users and customers may contact us to request deletion, export, or access to relevant data, subject to applicable law, technical feasibility, identity verification, and contractual requirements.

Subject to applicable law, you may have the right to:

• request access to or a copy of your personal data.
• request correction, deletion, restriction, or portability of your personal data.
• withdraw consent or object to certain processing where applicable.
• lodge a complaint with a relevant data protection authority where such right is available.

To exercise these rights, please contact us through the support channel listed below. We may need to verify your identity before responding.

• We use SSL/TLS encryption, access controls, logging, backups, and other reasonable safeguards designed to protect data.
• Sensitive information, such as API tokens, emails, phone numbers, and keys, is stored with encryption or other protective controls where appropriate. Access is limited to authorized personnel and service processes with a need to access it.
• If a data incident occurs, we will notify affected users and authorities as required by applicable law.

The Services are intended for business and professional use and are not directed to children. If you are under 18, you may use the Services only with consent and supervision from a legal guardian. Where local law requires a higher age, the local requirement applies.

• Your information may be transferred to, stored in, or processed in locations outside your country or region, including Taiwan, Singapore, Japan, the United States, or other locations where our service providers operate.
• We take reasonable measures designed to protect information during cross-border transfers and to comply with applicable legal requirements.

• We may update this Policy in response to legal, technical, or business changes. The updated version will be posted on the official website.
• For material changes, we may notify users by email, platform notice, or other reasonable means.

If you have questions about this Policy or your personal data, please contact us:

Email:[email protected]